Last post Jan 07, 2016 07:38 AM by eldhokmgm
Jan 07, 2016 06:06 AM|eldhokmgm|LINK
i have web application which is using more than 100 clients .we are giving support through teamviwer. but sometimes user is very difficult to undestand how to install teamviwer
so am seeking any possiblities to include such client in asp.net page so that user click on button it will show id and password so we can connect remotely from support computer.i want to avoid downloading and install
Jan 07, 2016 07:06 AM|XIII|LINK
if this is on a corporate network I would suggest to install it on all pc's already up front instead of when the user has issues. The user is already frustrated at that time and this would just add up to the burden.
For installing it I would suggest adding a link which downloads the teamviwer software from a central location and get it installed from there.
so am seeking any possiblities to include such client in asp.net page so that user click on button it will show id and password so we can connect remotely from support computer
I don't think I fully understand what you mean here but you could provide two textboxes for name and password and send the information to the server. You could then retrieve it from an admin page. People might be reluctant to give this information though
so think carefully about the way you handle this sensitive data.
Jan 07, 2016 07:38 AM|eldhokmgm|LINK
My intention was place one button on the top of our WebAplication named "Quick Support" .When User Click that Button It will show one PopupWindow with Username and Password So he can call support team and tell them username and password . instead of going
teamviwersite then download and install sometime user dont have permission to install software