Last post Mar 16, 2015 09:52 PM by Rion Williams
Mar 16, 2015 07:48 PM|wiggy353|LINK
I created a site and setup to use the Identity for logging in. It works great on Windows, my iPhone, and my Mac. But I have a Mac user that is having problems. When he goes to log in to the site, it takes him back to the default page but he is not logged
in. There is no error about the username or password, but he is not logged in. I tried it on his computer using both Safari and Firefox with the same results. I am sure it is probably a cookies setting or something, but I can't duplicate it on my Mac, even
if turning cookies off.
Any ideas? What should I check? Is it something I have to have the user change in his preferences or can I adjust something on my end?
Mar 16, 2015 08:16 PM|Rion Williams|LINK
Are you getting any type of errors messages at all? Have you tried taking a look at any logs (either within IIS or within the Event Viewer on the server) to see if there might be any hints as to what could possibly cause it?
You might want to check if any of the browsers have any type of extensions installed (if applicable) that might effect this same behavior.
Mar 16, 2015 08:26 PM|wiggy353|LINK
No error messages at all on the user end. I tried the wrong password just to be sure and got the expected "invalid user or password". But when I use the correct username and password, it just goes to the standard default screen without having access to the
menus available when logged in. And the link to 'Log In' is still there, instead of saying 'Hello, user'.
I checked what logs I can find available on the host server 'GoDaddy'. I cannot see anything that looks like the problem.
Mar 16, 2015 09:52 PM|Rion Williams|LINK
You may want to consider contacting GoDaddy support as it could be an issue with something on their end or possibly the configuration of the site. It's strange for it to be limited to a specific user or OS though.
It would be hard to try and figure out exactly what isn't working without having access to all of the necessary configuration settings and knowing how you are handling authentication within the application.