Last post Oct 09, 2014 06:33 PM by peterafonin
Sep 29, 2014 03:02 PM|peterafonin|LINK
We started to have a weird problem about a week ago. Suddenly about once a day all Crystal reports on the web server stop loading ("Load report failed."). All of them at once (we
have around hundred). There is no apparent reason for this. To fix the problem I have to re-publish the ASP.NET application. What's more - this is a server specific. We have 3 web servers where this application runs, and only one of them has this issue.
We had tried to reboot the server, clear the cache - no luck. What could be an issue? Any suggestions would be appreciated.
Sep 30, 2014 03:25 AM|Fei Han - MSFT|LINK
Thanks for your post.
“Load report failed".
As for your problem, the error occurs in the following scenarios.
You could refer to the following article to resolve it.
Hope it will be helpful to you.
Sep 30, 2014 11:18 AM|peterafonin|LINK
Thanks this is not it. As I mentioned in my post, this happens suddenly to all reports on the server without any intervention from our side. Could be the server load issue, caching or something like this.
Oct 02, 2014 02:22 AM|cnranasinghe|LINK
Check with latest windows update. If nothing unusual, try registering asp.net with IIS from the command prompt.
Oct 02, 2014 10:00 AM|peterafonin|LINK
Thank you, we'll try.
Oct 09, 2014 06:33 PM|peterafonin|LINK
We have found the problem. One of the pages with the Report Viewer had garbage collection disabled. As a result the server was overloaded with the tmp files. After we re-enabled it, we don't see this problem anymore.
protected void Page_Unload(object sender, EventArgs e)
if (rpt != null)
GC.Collect(); // forces garbage collection