Last post Sep 09, 2014 05:32 PM by tmorton
Sep 09, 2014 07:41 AM|Ruchira|LINK
So I was trying to upload a new avatar and I get the below error
First I tried to upload an image of 8MB then I reduced it to 5MB but both times I got that error.
Please 'Mark as Answer' if this post helps you
Sep 09, 2014 08:56 AM|AidyF|LINK
Try resizing it to about 100k or less.
Sep 09, 2014 10:03 AM|tmorton|LINK
We'll look into providing a friendlier error message, but the issue is indeed that the image is too large. The image should be cropped/resized down to 59x59. If you don't have a graphics editor to resize it (I use the free
Paint.NET for this sort of thing...finding the link to download it is a minefield so be careful), you could use an online photo editor (I use
Sep 09, 2014 05:02 PM|Ruchira|LINK
We'll look into providing a friendlier error message, but the issue is indeed that the image is too large.
Yeah I actually wanted to report you about the custom error page. I'm not too worried about uploading the image. Perhaps the image size should be mentioned in that error page so users know what's happening?
The image should be cropped/resized down to 59x59
Yeah I vaguely remember that it should be something like that.
Sep 09, 2014 05:32 PM|tmorton|LINK
Yes indeed, we'll add validation and clarify the specs for the picture. Thanks for the report and I am sorry for the hassle!