Last post Jan 03, 2010 10:42 AM by mendhak
Dec 28, 2009 04:21 AM|imranwahabit|LINK
how to introdue to the ticketing concept,as far now i have to implement ticketing in my project,so can anyone solve my problem dat how to start with it can anyone give me the code n as i am working in vb.net,waiting for ur reply
Dec 28, 2009 07:12 AM|satalaj|LINK
Referring to Client support ticket management.
When client opens support ticket using your web application for your products,
your customer support should reply and refer the ticket as long as ticket is open.
Here client post his query and web auto reply to his emailID a transaction ID
Clients / support need to keep this ticket ID while deling with his query and support.
You should have windows service to parse the all email coming to supprt email Id and keep them in to
database so that later; support can refer his query in one shot.
Dec 29, 2009 02:13 AM|imranwahabit|LINK
thanx for taking out time but can u give me a good praticle example with code
Dec 29, 2009 03:36 AM|satalaj|LINK
can u give me a good praticle example
You can open support ticket with gosting provider or Ebay or banks and apply your reverse enginnering
stuff to know how their system works.
Dec 29, 2009 04:28 AM|imranwahabit|LINK
thanx for replying but can u let me know the site,where exactly i can get the ticketing applications
Dec 29, 2009 06:13 AM|satalaj|LINK
You can search like this
Jan 03, 2010 01:53 AM|imranwahabit|LINK
Good day to u bro,the site is of the company deatails who are having ticketing,but i need example program of ticketing
and the code in vb.net .can u solve this issue bro
Jan 03, 2010 10:42 AM|mendhak|LINK
I don't think anyone's going to have the time to write a whole ticketing application for you, but what you can do is go over to
codeplex.com and look at the open source projects there. You can browse the existing codebases and that should get you what you need.