Last post Jul 31, 2008 08:48 PM by viscious
Jul 29, 2008 07:13 PM|airpanther1|LINK
I am able to successfully send e-mail from my ASP scripts on GoDaddy using relay-hosting.secureserver.net
However, I can't send SMTP mail using ANY other SMTP domain. From what they say on the phone, it SOUNDS like this is a way to make people buy their "SMTP Packs". Is there a way around it, or is there something that I'm missing??? If it's designed that way,
I'll be cancelling my account QUICK.
Jul 29, 2008 10:33 PM|kilko|LINK
Jul 30, 2008 10:18 AM|airpanther1|LINK
They include 250 SMTP relays per day, which isn't nearly enough for what we require. So I'm using another company to handle bulk SMTP. Everytime I call GoDaddy I get a different answer about why it doesn't work... I'm hoping someone here has been able to
send SMTP mail, on GoDaddy, from an ASP.NET page using something other than relay-hosting.secureserver.net
Jul 31, 2008 02:43 PM|airpanther1|LINK
Ok. After about 5 phone conversations, I finally got an answer (don't know how accurate it is). It seems that the 250 / dy limit is only for STMP clients using the smtpout.secureserver.net for outgoing. For ASP.NET applications using relay-hosting.secureserver.net,
the limit is SUPPOSEDLY 1000 / dy. If this is true, then it's acceptable. The problem with using 3rd party SMTP clients still stands, but I can deal with 1000 / dy.
Hopefully someone else can confirm this information is valid.
Jul 31, 2008 08:48 PM|viscious|LINK
GoDaddy blocks port 25 from all source locations except their official smtp servers (relay-hosting) and (smtpout).
I don't work for godaddy so I can't confirm their internal reasoning, but I can make an educated guess.
There are some valid reasons behind why they might do this. An infected machine could send out thousands of emails, a sleezy customer could intentionally be using their servers to spam customers, a customer coudl accidenatly configure an open relay. All
of those things will leady to godaddy ip addresses being added to blackhole lists, and that could effect thousands of customers. All it takes is one bad apple, and the list provider might add an entire subnet to their list. I've hosted sites, and rented
dedicated servers from companies who don't police this, and have been in a situation where all our emails are delivered as spam because of the actions of another client.
This is a perfectly valid thing for godaddy to do especially since they cater to the budget buyer, and they are not the only people who do this. It's a good thing in most situations because it protects you from their other clients.
They could also be doing it to force you to buy more smtp usage. Its stupid, you are already paying for the bandwidth, but they are a for profit company and can do whatever they want.
There are several things you can do about it.
1. Send email on a different port. Email doesnt have to go out on 25, in fact there are a couple of email ports that are commonly used as an alternative to 25. However I wouldn't be suprised if godaddy blocks them as well. The good news is that you can
send email on pretty much any port you like, as long as you can configure the smtp server to accept mail on the alternate port.
2. Switch away from goddady. My company has been in business for 10 years and have used a wide variety of datacenters, some good, some bad, but by far godaddy is the absolute worst. The second you have an issue, be prepared for a frustrating time consuming
battle. We recently had a server go down, because it wasn't a managed server godaddy refused to help us at all. We tried to pay them money to take a look at it and they said we had to upgrade to a managed server. We said fine, upgrade us, we will pay you
whatever you want, but they wouldn't even do that. It took us two days for them to finally look at the server, and it turned out to be a hardware failure (ram). Same thing happened with a harddrive failure about a month later. We don't pay for managed
servers, and so I don't mind paying for support when I need it, but they won't even take our money, they just refuse to help. We learned our lesson the hard way (multiple times), don't put anything other than non important personall junk on godaddy.
Don't take my word for it, google around and you will see a hundred horror stories just like mine. The only advantage they give is price, and in this case you definatly get what you pay for. There is a certain level of service I expect from anyone I do
business with. I know I am not getting the same quaility of product from a company like godaddy as I would with an expensive premium data center, but there is a minimum level of expected service that comes with doing business in any industry even for budget
vendors, and godaddy fails to provide.