Last post Mar 04, 2008 06:22 PM by AdvanIntel
Mar 01, 2008 11:34 PM|StarFusion|LINK
Im currently running a consolidated V3.5 architecture. Recently my users begin to complain that they are unable to send emails from hotmail.com and some free email client. I've checked and confirm that the email addresses that they are trying to send to
are valid. The sender will receive the notification below.
email@example.com on 3/2/2008 12:20 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
Any advice much appreciated.
Mar 03, 2008 03:39 AM|aqeel asghar|LINK
I've checked and confirm that the email addresses that they are trying to send to are valid
well, do one more check ! r these email addresses mail enabled and r assigned to some mailbox?
Mar 03, 2008 09:20 AM|DmitriG|LINK
Check message tracing log to see where your Exchange is trying to deliver this e-mail. I suspect you Exchange organization is responsible for domain hotmail.com (it is in recipient policies or in domain.dat for SMTP Event sink). May be some of your customers
added this (and other) domain as secondary?
Mar 03, 2008 11:01 PM|StarFusion|LINK
Thank you for your help. Your suggestion was accurate and hotmail.com was found in domains.dat file. I have removed both from MPS and in domains.dat. Rebooted MPS Server and problem was resolved.
However, there's another issue now.
Right now, hotmail users are able to receive mails immediately when one of the exchange accounts do a a reply-to. However, If a
new email is sent from the exchange account to a hotmail account, the email will not reached to the hotmail account. There is not bounced messages as well.
Looking forward to your advice.
Mar 04, 2008 09:51 AM|DmitriG|LINK
1. Chek "Junk mail" folder in hotmail mailbox
2. Check message tracing logs
3. check if target hotmail addreess exists as a secondary e-mail address in your AD.
Mar 04, 2008 06:22 PM|AdvanIntel|LINK