Last post Sep 19, 2008 10:37 AM by elenagl
Aug 08, 2007 09:27 PM|AdamAlexander|LINK
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and
two months later I have still not received my refund.
Aug 09, 2007 05:31 AM|naturehermit|LINK
Well Sue them and get some nice money and tell them how much grief and misery and suffering it has caused you that you had to post this on the web and also a guilt feeling that you wanted other people to know.
Aug 09, 2007 08:07 AM|AdamAlexander|LINK
I called them and told them I was posting about my experience with their company and now I got a refund notification from PayPal for more than what I was expecting. Problem solved.
Aug 10, 2007 02:19 PM|develop9090|LINK
Great advice! Sue them? Their hosting service is cheaper then what it costs me to have a newspaper delivered.
If you don't like them just go somewhere else.
Aug 10, 2007 02:30 PM|AdamAlexander|LINK
I already went somewhere else. I had been waiting for my refund for 2 months since I paid for a year in advance.
Aug 10, 2007 02:38 PM|lizon|LINK
Where did you end up moving your DNN site to?
Aug 14, 2007 08:57 AM|sgstaff|LINK
We would like to address the claims made by this former customer in his posts above.
First, for any concerns about the speed of our service or our support for DotNetNuke please see the following DotNetNuke test site, running on the same type of shared account this customer used:
Second, it is true this customer's refund was not initiated during cancellation due to an oversight on our part. That being said, the delay reached two months only because that is how long the customer took to bring the oversight to our attention and confirm
where he wanted the refund to be sent. The account was canceled on 6/13, and the customer first contacted us via email about this on 7/24. The next day we asked him to confirm which PayPal account he would like us to use for the refund, then we did not hear
from him again until 8/7 and his refund was issued on 8/9. Out of the two months he reported, the customer was waiting for an answer from us for a total of only 3 days.
Thank you for your time.
Aug 14, 2007 09:24 AM|naturehermit|LINK
I am so glad to hear that this has been resolved and because you took the time to write back here shows that you do take your buisness seriously and a customer is not left hanging about.
All cheers to citizen journalism. Wow this is real Democracy.
Jun 20, 2008 12:38 AM|elenagl|LINK
Sep 19, 2008 10:10 AM|elenagl|LINK
Sep 19, 2008 10:37 AM|elenagl|LINK