Last post Aug 14, 2007 07:23 AM by keithplu
Aug 05, 2007 09:27 AM|keithplu|LINK
We are trying to get Blackberry working with HMC 3.5, and have followed all the instructions given by Blackberry and as suggested in other threads on this subject in this forum. I have had all my settings checked independently.
Our problem is strange behaviour when you attempt to add a user to Blackberry in Blackberry Manager, in a session logged in as the BESAdmin account. From the image below, you see it appears to blank out all the HMC users, only showing BESAdmin (as also
the Domain Admin user who also has a mailbox), and as such the user cannot be selected. If you try and force a selection, you get a RunTime error and BlackBerry Manager terminates.
If you do an OWA Session with the BEAdmin user, you can select any user from the Address List to send an Email to.
If you log-in as the Domain Admin and run Blackberry Manager - the user selection behaves normally, you can select a user, initialise the Blackberry device etc. That user can send Email from the Blackberry device but cannot receive, and that user always
shows a statsus of "No Desktop Connection" in Blackberry Manager (whether you log in as the Domain Admin or the BESAdmin).
We believe all this is related. As I said, we have checked, checked, checked all the specific Blackberry settings for HMC and Blackberry, but still cannot get past this point.
Does anybody have any idea on how to resolve this????
Blackberry HMC 3.5
Aug 07, 2007 09:28 AM|DmitriG|LINK
I'm not BES expert, but for me it looks like BESAdmin has permissions to open and read GAL, but doesn't have rights to read individual GAL members (users). Check if BESAdmin has the same access rights on OU=Hosting as Domain Admins group.
Also, check BESAdmin permissions in Exchange environment (Full Exchange Administrator, proper mailstore permissions, etc.)
Aug 14, 2007 07:23 AM|keithplu|LINK
This was permission problems, but in the Hosting container.
I had already set up Read permissions for the Hosting Container as per other instructions in this forum. However, you must also ensure that those Read permissions are propogated down to all child objects (ie to the Reseller and Customer OUs and their users)
- "Edit" in the "Advanced" dialog box has a setting which allows descendant objects to inherit these permissions from the parent.
I didn't make this setting this initially (I just gave BESAdmin Read permissions to the top level Hosting container only), which is why I was getting the selection and other problems. However, once I had changed this so that the permissions were inherited
down the tree, users could be selected in Blackberry Manager when I was logged in as the BESAdmin account, and when users connect to Blackberry, they now show the status as "Running" rather than "No Desktop Connection" and Email is forwarded correctly to the