Last post Oct 19, 2006 11:37 PM by patrick24601
Aug 01, 2006 09:54 AM|Fubarian|LINK
As I said in this thread, I needed a new webhost, bad. I wasn't happy with the one I had setup for a client ("brother recommened", terrible idea). I called their support once because the sql server they ran wouldn't connect at
all -- there were some communication issues and the call ended with me posting up that thread noted above.
Well, Mark @ Ultimahosts said he'd setup a site and let me play -- so I did. I used my code again and was having some problems connecting up a form authenticated site (completely different errors though, these were "you are an idiot and are forgetting
something" errors, not "I can't find it" errors) and support (Andy, he rocks) walked me through it, and gave me exactly what I wanted -- just enough to run with and some sample code -- and run I did [:)].
Everytime I have a slight problem (like some moron not reading his login name right ...oh wait, that was me) I get an answer and it's always a good one, not a typical "I copy/paste this from a book and you must be a moron" response but a "I just reset your
password, it seems to be fine and VWD connected -- you may want to try _______________"
I couldn't be happier and my clients are coming with me. I think I might need to up my disk space at some point soon thought [:)]
Aug 02, 2006 01:58 PM|Blake05|LINK
Aug 03, 2006 03:52 PM|pzycoman|LINK
Aug 03, 2006 03:58 PM|harsoni|LINK
Aug 03, 2006 10:47 PM|Ultima Hosts|LINK
Oct 17, 2006 07:53 AM|Ultima Hosts|LINK
How did you go finding a SQL 2000 host?
Oct 19, 2006 05:51 PM|patrick24601|LINK
I was going to do this in a personal email but I decided to do it here so everybody gets a chance to see what you and your hosting company are about.
I am a potential client that is looking for a hosting company. My current hosting company has screwed me over because of a support issue. The issue was caused by me. But it took 12 hours to find out. And I had no website for 12 hours. Unacceptable and time
Tell me about:
1. Your company?
2. Your staff? Are you a one man shop?
3. Your staffing: 24/7? Are there any support SLAs?
4. What does your company do that is unique and better than the next hosting company? (USP)
5. How many servers do you have? Precise number not required.
6. I came across this post which makes you look very good
http://forums.asp.net/thread/1370282.aspx . Can you give me any more information about changes since then?
7. How do I get support/communication if your home page (for ultima) is down or you have nameserver problems? Do you have another emergency site hosted in a completely differently realm (something like ultimateoffisite.com in a completely different datacenter)
that can be used for communication in instances of emergencies?
That is all for now.
Thanks for your time,
Oct 19, 2006 06:25 PM|patrick24601|LINK
Oct 19, 2006 07:02 PM|Ultima Hosts|LINK
Thanks for thequestions and the opportunity to lay our cards out. To answer your questions:
1. Your company?
We basically started our dedicated hosting business at the start of this year after my business partner and I decided that our reseller plan with M6.net just wasn't developer friendly. We wanted to create a one stop shop for ecommerce needs that was also
developer friendly. Ultima Hosts grew out from Ultima Systems which is a small business networking consultancy that has been in operation since 1995.
Our staff consist of three on the ground at Ultima Systems with Lou (the owner) having the most direct contact with our server administration. We also employ Andy in London who is growing in notoriety. We have also just taken on Nathan from Ohio and another
member is coming onboard from Houston. And then of course there is my self from Melbourne. All our frontline staff are proficient coders and have all worked in some capacity on commercial coding projects.
Almost. We cover just about every hour of the day with a few hours gap on the weekends. The new arrivals should help cover this too. I basically want to get our ticket response time under 60 minutes on average. The usual response is within 5 minutes unless
we have some other priority.
Not sure what USP stands for. If you ask anyone who hosts with us you will find the answer to this. But to sum it up we go an extra step in providing code level support for our clients. We are personal and frequently get asked over for a beer by our clients
(just the airfare is a killer).
We are adding a new server every two months. For now the count is around 8 and that includes some VPS's.
Not very good I think you might mean. Since that time we have changed the following:
1. Removed Plesk and replaced it with Dot Net Panel
2. Client Forums to keep everyone up to date
3. Mailing list for status alerts
4. Off server info site for additional service information
5. Support ticket system with knowledge base.
6. Redundant mail server which holds the mail if the primary server goes down
7. All our servers have RAID 1 and are backed up on a nightly basis using Acronis Image software to a secondary drive (this was always the case)
8 Hired a hit team to take out clients.
9. 8 was a joke.
We have a http://ultimahosts.info site which I think is hosted at the planet through a mutual arrangement with another hosting company. We are also looking to host our third mail server with them in case both our data centers go down and Michigan takes a
direct nuclear strike. Also we did have until recently a phone number that people could call but are going to replace this with an answering / info service that will inform clients and also allow them to leave a number for a callback.
Our servers are based at Liquid Web in Michigan by the way. Those guys are the best.
There you have it. Thanks again.
Oct 19, 2006 07:51 PM|patrick24601|LINK
Oct 19, 2006 07:56 PM|patrick24601|LINK
Oct 19, 2006 10:31 PM|Ultima Hosts|LINK
Our MS SQL server is on its own dedicated dual core AMD.
Oct 19, 2006 10:53 PM|patrick24601|LINK
Oct 19, 2006 11:37 PM|patrick24601|LINK