May 07, 2014 04:57 PM|joeller|LINK
It's not possible to make broad generalizations like that
As Mark Twain said, "No generalization is true; not even this one." Which generalization is false, that they are more authoritative or that they are not as authoritative as modertators?
Regarding the separate roles? Do the Msft Helpers only work on abandoned threads or do they also answer questions?