Mar 10, 2007 01:16 PM|JeffLeese|LINK
Half a year later, I'll abandon this question here. No replies.
It seems I could find answers if I was to pay a hundred dollars for a technical support call, but other than that, there are times when you just don't get assistance with microsoft products. Sometimes I find their documentation extremely frustrating - like
when you are faced with gigantic amounts of unrelated information to sift through, or when they refer you to public forums where there is no body who is responsible for answering. They've created a market for paid training I suppose, but I imagine that customer
support values are being done a disservice. Imagine how Microsoft's image would improve, and how much more programming creativity would emerge, if they were to devote resources to better manuals, tutorials, and more reasonably priced technical support.