Hosted Exchange 4.5

Hello All -

I am really hoping someone can help me out here, i have spent the last 3 days working on getting my HMC environment up and running. And for them most part i have been successful howevr i am now getting the error:

CheckDependencies fails. The customer does not have a service plan for required service(s) : Active Directory (I cannot get past this)

Whne i try to create a new email box for a new client. I am very certain that i have just messed up some configuration comand somewhere and i just havent seen it. Which configuration files should i check? How can i verify that my exchange mailbox database and public folder stores are setup correctly?

SignupAdmin-3892 this is also showing up as an Error: Object reference not set to an instance of an object. Please check logs for more details.

SignupAdmin-69058 same as above

SignupAdmin-87405 same as above

I had to manually create the BusinessMailstore1 - to get the exchange store portion of this to work. also i did not configure any certificates or autodiscover dns records.

Re: Hosted Exchange 4.5

Which step are you failing. The error tells me that you are missing some steps and the AD service plan isn't created properly.

Re: Hosted Exchange 4.5

Well all the steps have successfully completed in the mps deployment wizard. can you put me in the direction of fixing the service plan? I am not sure where/how to troubleshoot this.

I have never built this before.

Re: Hosted Exchange 4.5

here is another error that i am getting:

That is from the unsubscribe command (c:\program files\microsoft hosting\provisioning\samples\hosted email 2007)

Re: Hosted Exchange 4.5

This error indicated that it can't find the appropriate AD object.

You probably have some problem wiht your XML. Check your XML file. If you have everything successfully executed according to the installation/deployment guide, and you have successfully created all the resellers, and sample organization, subscribing to Exchange plan and creating Exchange users, then it should be your XML problem.

Re: Hosted Exchange 4.5

Did you follow the full installation steps or just part of it? HAve you created the reseller and then the business Organization? Then subscribe the Organization to the Exchange plan? All these should be part of the deployment guide, after the MPS deployment Wizard.

Re: Hosted Exchange 4.5

I did all of the above steps. as per the directions. the only steps i skipped was clustering all of the servers. this system only has 8 GB of RAM. THe next upgrade for this box which it does support is 1000.00 (to bring it to 16GB RAM). - i cannot afford that.

I am rebuilding from the ground up. I will be more careful and ensure that each step is completely completed in order.

Re: Hosted Exchange 4.5

I am also going to snapshot each system after each step is performed. that will take a little longer but in the end i will be able to revert if needed.

Re: Hosted Exchange 4.5

The problem has nothing to do with the Exchange clustering or whatever. Make sure you run through the steps till the part you can do all the provisioning of resellers, creation of organization and user and etc.

Re: Hosted Exchange 4.5

Is there any support for this installation or setup process? beucase it really isnt working for me... I dnt know what i am doing wrong...

Re: Hosted Exchange 4.5

If you follow the installation guide, which step are you failing and what's teh error?

Re: Hosted Exchange 4.5

I take back all my hate, i got it to work! it was just way more complicated that i would have expected it to be and i have no real experience with hosted envorinments like this so that made it considerably harder for me to set up.

Tomorrow i will get mail flowing...

Re: Hosted Exchange 4.5

Check out, http://blogs.technet.com/b/provtest/, it should give you a bit more in depth information about how HMC is like.

Re: Hosted Exchange 4.5

Everything seems to be going fine except i have the following problem:

NO Address lists or OAB's are being creted by HMC when a domain is setup and although OWA works outlook does not... Why (or more like what did i miss that would cause this issue).

The first organization that i setup (alpine skihouse) does have an address list and oab....

Any ideas?

Thanks

Re: Hosted Exchange 4.5

The address list and OAB will only be created when you create the first MAPI user. So, make sure you subscribe the user to a plan that has MAPI enabled.

Re: Hosted Exchange 4.5

Thanks again for your help. I really appreciate it. i went back and re-tested the plans and was able to create a new user account and have the address list and oab created. Just a couple of more questions...

1. how can i tell which plans are mapi enabled? (the provtest somfilename.xml)

2. how can i mapi enable all plans?

3. is the hosting plan or the mail box plan the one that needs to be mapi enabled? (i am assuming the mailbox plan).

4. how can i go and apply the correct plan to all existing users? (so that they get an oab created) ?

Thanks again for your help.

Robert

Re: Hosted Exchange 4.5

robert5150
1. how can i tell which plans are mapi enabled? (the provtest somfilename.xml)

Procedure Managed Plans::GetPlan

<?xml version="1.0" encoding="utf-8"?>
<request>
  <data>
    <preferredDomainController>ad01.something.local</preferredDomainController>
    <planName>SomePlan</planName>
    <statusTypeName>Enabled</statusTypeName>
  </data>
  <procedure>
    <execute namespace="Managed Plans" procedure="GetPlan" impersonate="1">
      <before source="data" destination="executeData" mode="merge" />
      <after source="executeData" destination="data" mode="merge" />
    </execute>
  </procedure>
</request>

String "<mapiEnabled>1</mapiEnabled>" in response indicates that plan is MAPI-enabled

robert5150
2. how can i mapi enable all plans?

Add/change mapiEnabled feature in the plan. Use procedure Managed Plans::AddFeaturesToPlan is it doesn't exist (GetPlan will tell you that), or Managed Plans::ModifyPlanFeature is GetPlan returns "<mapiEnabled>0</mapiEnabled>".

<?xml version="1.0" encoding="utf-8"?>
<request>
  <data>
    <preferredDomainController>ad01.something.local</preferredDomainController>
    <planName>SomePlan</planName>
    <statusTypeName>Enabled</statusTypeName>
    <features>
      <feature>
        <featureDescription>Enable MAPI access</featureDescription>
        <featureName>mapiEnabled</featureName>
        <featureValue>1</featureValue>
      </feature>
    </features>
  </data>
  <procedure>
    <execute namespace="Managed Plans" procedure="AddFeaturesToPlan" impersonate="1">
      <before source="data" destination="executeData" mode="merge" />
      <after source="executeData" destination="data" mode="merge" />
    </execute>
  </procedure>
</request>

<?xml version="1.0" encoding="utf-8"?>
<request>
  <data>
    <preferredDomainController>ad01.something.local</preferredDomainController>
    <featureName>mapiEnabled</featureName>
    <featureValue>1</featureValue>
    <planName>SomePlan</planName>
  </data>
  <procedure>
    <execute namespace="Managed Plans" procedure="ModifyPlanFeature" impersonate="1">
      <before source="data" sourcePath="preferredDomainController" destination="executeData" mode="move" />
      <before source="data" sourcePath="featureName" destination="executeData" mode="move" />
      <before source="data" sourcePath="featureValue" destination="executeData" mode="move" />
      <before source="data" sourcePath="planName" destination="executeData" mode="move" />
      <after source="executeData" destination="data" mode="merge" />
    </execute>
  </procedure>
</request>

robert5150
3. is the hosting plan or the mail box plan the one that needs to be mapi enabled? (i am assuming the mailbox plan).

Mailbox plan. Organization plan controls how OAB will be provisioned (PF distribution, Web distribution, or both).

robert5150
4. how can i go and apply the correct plan to all existing users? (so that they get an oab created) ?

Update your plans if required, then use procedure Hosted Email 2007::ChangeUserPlanAssignment to assign to user the same plan.

Re: Hosted Exchange 4.5

thanks for you reply. after i determined that the platinum mail box plan was the one that was mapi enabled i tried the following and got this result:

C:\Program Files\Microsoft Hosting\Provisioning\Samples\ManagedPlans>provtest Ch
angeCustomerPlan.xml /x2
<response>
<errorContext description="The customer does not have an existing plan of the
same type as the new specified plan."
code="0x80131509"
executeSeqNo="36">

</errorContext>
</response>

C:\Program Files\Microsoft Hosting\Provisioning\Samples\ManagedPlans>

Any ideas what i am doing wrong?

Re: Hosted Exchange 4.5

You need to make sure that the organization that the user belongs to has the plan first before you can change to it. Make sure you add the plan to the organization.

Re: Hosted Exchange 4.5

I tried to change the mailbox plan to Platinum from Gold for the OU:

ou=consolidatedmessaging,ou=consolidatedmessenger,ou=hosting,dc=fabrikam,dc=com

and then got the above error messager