Ultima Hosts Problems

Last post 08-14-2008 12:40 PM by tmorton. 35 replies.

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  • Ultima Hosts Problems

    08-14-2006, 12:10 PM
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    We have had horrendous problems with Ultima Hosts during the last few days.  Has anyone else been experiencing problems ?
  • Re: Ultima Hosts Problems

    08-14-2006, 4:22 PM
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    • All-Star
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    • pkellner
    • Member since 11-12-2004, 10:42 AM
    • San Jose, California
    • Posts 3,567
    • ASPInsiders
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    Did you talk to Mark about it?  They had a bum version of Plesk I think that they finally unrolled.  I haven't had any problems since then and have a pretty busy web site there.
    Peter Kellner
    http://peterkellner.net
    Microsoft MVP • ASPInsider
  • Re: Ultima Hosts Problems

    08-14-2006, 4:35 PM
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      40 point Member
    • HickmanTech
    • Member since 07-13-2006, 6:05 PM
    • Posts 8

    I'm getting ready to move from Ultima myself.   Seriously, who rolls something out without fully testing it first in a QA environment?

    I, nor any more my clients, can access Plesk or Webmail. 

    I can't manage anything for myself or my clients.

     

    Anyone recommend any good hosters that have been around awhile?

  • Re: Ultima Hosts Problems

    08-14-2006, 6:39 PM
    Locked
    Hi HickmanTech,

    Thank you for your comments and feedback. We had a major blow out with our plesk control panel (which was a full release by SWsoft) and basically had to shut it down to protect the service. Our mail access has been affected by the control panel migration but can be accessed via a temporary link here:

    Web Mail

    Would be great to hear your comments once we get the Dot Net Control Panel running at 100%.

    Thanks again.

    Kind Regards,

    Mark Schiavetta
    Ultima Support Team
    Ultima Hosts

    Virtual Private Servers from $49 / mth

    Dot Net Panel Hosters

    Developer Friendly Hosting

  • Re: Ultima Hosts Problems

    08-15-2006, 5:19 PM
    Locked
    we talked to mark continuously, and had people working during the weekend to try and get our systems running again.  I don't care whether the problem was Plesk... I do care that it took us offline for almost 5 days (the first time we've been offline for any significant period during the last 9 years)
  • Re: Ultima Hosts Problems

    08-15-2006, 5:22 PM
    Locked
    personally, I think the biggest issue is that the disaster recovery procedure took 5 days to get us working again
  • Re: Ultima Hosts Problems

    08-16-2006, 9:40 AM
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    • Member
      701 point Member
    • Enroth
    • Member since 11-15-2002, 2:22 PM
    • Posts 215

    Andrew_Rinaldi:
    we talked to mark continuously, and had people working during the weekend to try and get our systems running again.  I don't care whether the problem was Plesk... I do care that it took us offline for almost 5 days (the first time we've been offline for any significant period during the last 9 years)

    I'm a competitor of Ultima Host, but I should say 5 days of downtime in 9 years = 99.85% uptime. And it is great!!! You should stick to Ultima in this case.

    ...
    If you can make one heap of all your winnings
    And risk it on one turn of pitch-and-toss,
    And lose, and start again at your beginnings
    And never breathe a word about your loss;
    ...
  • Re: Ultima Hosts Problems

    08-16-2006, 11:38 AM
    Locked
    Hi Enroth,

    That is a good call but we are not making any excuses. Our downtime was actually under 24 hours and we were able to implement our full recovery plan in this time. The site mentioned above was reconfigured again after the fifth day which caused a password challenge to appear on the site. No excuses though and I would hereby like to make a public apology to all those who host and support Ultima Hosts. We care deeply about our customers and spend a lot of time understanding their needs. We now have a new control panel (Dot Net Panel) and have already noticed a huge difference in performance. It wouldn't surprise me to see the makers of Plesk in court over a class action for releasing a production ready product that could basically ruin a hosting business.

    Again we are not saying that we don't  make mistakes. This proves we are human after all and have already learnt an amazing amount from this experience. We have also learnt the value of good back up software (Acronis), the importance of RAID 1 and the necessity of having a dedicated data center team to fall back on (Liquid Web). All these were in place and worked beyond expectation.

    We would also like to thank all those who have supported us through this experience. It makes us appreciate the networks that we have established within the industry and within the .Net Community.

    Kind Regards,

    Mark Schiavetta
    Ultima Support Team


    Ultima Hosts

    Virtual Private Servers from $49 / mth

    Dot Net Panel Hosters

    Developer Friendly Hosting

  • Re: Ultima Hosts Problems

    08-17-2006, 10:38 AM
    Locked
    • Member
      40 point Member
    • HickmanTech
    • Member since 07-13-2006, 6:05 PM
    • Posts 8

    Mark,

    You guys really need to put up a forum or something on your site so we don't have to use these forums to find out what's going on.

    I have no clue as a customer as to what I'm supposed to be doing with this move from Plesk to the new CP.  I can't get any of my email via Pop3 to work and the webmail seems to be flakey at best.

    JT Hickman

    HickmanTech.com

  • Re: Ultima Hosts Problems

    08-17-2006, 12:06 PM
    Locked
    Hi JT,

    The online bullentin is a great idea and one we are about to implement with the help of a parnter hosting company. Thank you for your feedback.

    Kind Regards,

    Mark Schiavetta
    Ultima Support Team
    Ultima Hosts

    Virtual Private Servers from $49 / mth

    Dot Net Panel Hosters

    Developer Friendly Hosting

  • Ultima Goes 24/7

    08-17-2006, 12:26 PM
    Locked
    Hi there,

    Due to our increased demand we are now able to offer 24/7 email ticketed support via our London, Texas and Melbourne Support Team. We are also introduing client forums and a bulletin board (thanks JT) so clients are able to have quick access to the world of Ultima. Please contact us at support@ultimahosts.net for more information regarding this.

    Kind Regards,

    Mark Schiavetta
    Ultima Support (Melbourne)
    Ultima Hosts

    Virtual Private Servers from $49 / mth

    Dot Net Panel Hosters

    Developer Friendly Hosting

  • Re: Ultima Hosts Problems

    08-17-2006, 1:03 PM
    Locked
    Enroth:

    Andrew_Rinaldi:
    we talked to mark continuously, and had people working during the weekend to try and get our systems running again.  I don't care whether the problem was Plesk... I do care that it took us offline for almost 5 days (the first time we've been offline for any significant period during the last 9 years)

    I'm a competitor of Ultima Host, but I should say 5 days of downtime in 9 years = 99.85% uptime. And it is great!!! You should stick to Ultima in this case.

    you are mistaken in your assumption that the previous 9 years were with Ultima.  We have been hosting with them for approximately one month... you do the maths !
  • Re: Ultima Hosts Problems

    08-17-2006, 1:27 PM
    Locked
    Hi Andrew,

    Just curious about who you were with before Ultima and what made you change after 9 years?

    Kind Regards,

    Mark Schiavetta
    Ultima Support (Melbourne)
    Ultima Hosts

    Virtual Private Servers from $49 / mth

    Dot Net Panel Hosters

    Developer Friendly Hosting

  • Re: Ultima Hosts Problems

    08-17-2006, 5:32 PM
    Locked
    For the last three or four years we were using Genesis. We moved to Ultima in preparation for a new site based on CSK.
  • Re: Ultima Hosts Problems

    08-17-2006, 6:33 PM
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    • Member
      40 point Member
    • HickmanTech
    • Member since 07-13-2006, 6:05 PM
    • Posts 8

    sigh, I still can't get to anything useful.  I can get to the CP, but can do nothing with it.

    I can get to my webmail, but only the first page of messages.   Can't delete to see any of my messages on the 2nd page so I have no idea what's going on.  Lost two customers already.....

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