Hello, I logged on a host and trying to update site settings but whenever I click on "update" link I getting exception error.

Here is the exact error:
http://c.gg/uploads/dnn_error1.jpg

Any ideas what might cause it and possible solution?

Gleb

Hi,

This error does not tell much.

Can you go to the Log Viewer under the Admin Menu and tell us what error you see there?

thanks for your reply. Here are details of exception:

ModuleId: 350
ModuleDefId: 14
FriendlyName: Site Settings
ModuleControlSource: Admin/Portal/SiteSettings.ascx
AssemblyVersion: 04.00.02
Method: DotNetNuke.Modules.Admin.PortalManagement.SiteSettings.cmdUpdate_Click
FileName:
FileLineNumber: 0
FileColumnNumber: 0
PortalID: 0
PortalName: My Website
UserID: 1
UserName: host
ActiveTabID: 39
ActiveTabName: Site Settings
AbsoluteURL: /dnn/Default.aspx
AbsoluteURLReferrer: http://c.gg/dnn/Admin/SiteSettings/tabid/39/pid/0/portalid/0/Default.aspx
ExceptionGUID: be1ee11e-c8c2-4a31-8c4c-6959221874e2
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
InnerException: Object reference not set to an instance of an object.
Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Modules.Admin.PortalManagement.SiteSettings.cmdUpdate_Click(Object sender, EventArgs e) --- End of inner exception stack trace ---
StackTrace:
Source:
Server Name: DEDI442

My thoughts are that one of the pieces of site settings is not there. maybe one of the lists that gets populated or something like that. 

if possible though, and it wont disrupt things, its prolly better to do a reinstall. if thats not an option then i have the programatic way to diagnose it. Are you a programmer, i can give you a way to debug the problem..

Daniel, thanks for your reply.
Yes, I have MSVS 2005 and feel comfortable with debugger. Please feel free to give me the hints that might help!

Best regards,

Gleb

Followup:

I had my hosting provider to reinstall everything in a new clean directory and now everything works like a charm!

I think DNN package must have some sort of internal "sanity" check to ensure clean install, presence of all modules and verify to availablity of database, proper settings of WEB.CONFIG file and presence of necessary permissions. This DNN self-test would save lots of grief and unnecessary posts in the forums.

 

Gleb

Just noticing your post and you say you did a new reinstall of DNN. I installed DNN3.2.2 successfully and then did an upgrade to 4.0.2. I followed the installation guide right to the letter. After executing the installation instruction, it said nothing to install at this time. Then when I tried to browse to the default.aspx portal page it said page cannot be found.

So I removed the virtual directory, I removed the folder where DNN4.0.2 was residing and tried to do a new reinstall. But to no avail. How does one completely remove DNN from their system and install it cleanly?

Thanks

I found that procedure to properly install DNN greatly depends on hosting provider. My provider (www.webhost4life.com) installs 4.x version manually, although to install 3.2.2 I use their control panel. www.1and1.com has their own instructions regarding DNN which includes quite a bit more customizations of web.config file. If you install locally or have dedicated server hosting - it would be easier to follow standard procedures, I guess. In any case - contact suppurt of your provider regarding this - that may have ideas about proper installation.

Gleb