Re: Aivea eShip

This company probably offers one of the worst professional services in the software development industry. Because of them we are stuck completing a fairly large e-commerce project and now we have to start all over again. It delayed our project delivery date by 2 weeks!!! DOES ANYONE KNOW A BETTER COMPANY?

We wasted over 2.5 weeks over installing this software on our server and it would not work. When we asked for support, we were kept given same instructions after instructions rather than have someone to call for 10 minutes to see if we can resolve installation problem. As per their claim their software is very simple to install. I offered to pay for installation then I was told it will take 3 hrs at the rate of $45/hr to install it!!! If it was so easy to install why would it take 3 hours to install it :)

Anyhow because of the urgency of the situation I said fine I will pay for it. After that I was told pay upfront becuase I told them after this project most likely I will not use their solution again for any other project :) Ahhhhhh....So if you decide not to use their solution later on and still willing to pay for their service thats how you get treated.

There solution may be works (They claim Intel uses it), but it didn't work for us. There software may require re compiling and other tweaking as per their instructions. Installation support is not free, they want payments up front for work which you have no idea that if after spending more money if it will work or not.

Payments are made via paypal which is always a sign of company that can't stand behind their work becuase its hard to get a refund. I am not as much as worry about losing Pathetic $195 dollars, but the experience will for sure leave a bad taste in my mouth for years to come by.

As a software development company in business since 1990, I would question the credibility fo this organization very seriously.

Cheers!

P.S: Lesson learned.....Always check a company credentials before make any purchase.