User Authentication Problems with MAC client

Last post 11-14-2004 2:52 PM by Imsoccrman. 7 replies.

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  • User Authentication Problems with MAC client

    11-09-2004, 1:16 AM
    • Member
      85 point Member
    • John Kisha
    • Member since 06-20-2002, 11:41 PM
    • Posts 17
    I have a user using a MAC G4 OS-10 with IE V5.2 client, that cannot logon to a SharePoint Services site over the Internet. Both Basic and Windows Authentication are set in IIS6.0. The username and password work from MS clients. When going to the site, she gets prompted for the Username, Password and Domain, but all that happens is that she gets an "Unauthorized to view..." message.

    Does Services for Macintosh need to be installed on the Windows 2003 Box? Does the User Authentication Module need to be installed on the Mac client?

    Any thoughts on this would be greatly appreciated.

    Thanks,

    John

  • Re: User Authentication Problems with MAC client

    11-09-2004, 12:43 PM
    • Contributor
      5,220 point Contributor
    • Imsoccrman
    • Member since 03-12-2003, 9:06 AM
    • Tulsa Oklahoma
    • Posts 1,044
    i have a couple of MAC users that I need to be able to use Sharepoint as well... Did you make any progress here ?
    Steve Walker
    Senior Consultant
    SharePoint Forums
    SharePoint Architecture
  • Re: User Authentication Problems with MAC client

    11-09-2004, 1:14 PM
    • Member
      85 point Member
    • John Kisha
    • Member since 06-20-2002, 11:41 PM
    • Posts 17
    Nope! :(

    JK
  • Re: User Authentication Problems with MAC client

    11-13-2004, 10:13 PM
    • Member
      250 point Member
    • rspivack
    • Member since 09-28-2002, 11:56 AM
    • San Jose / Silicon Valley, CA USA
    • Posts 50
    Try turning off Windows Authentication.

    If the user login prompt includes the "domain" input field, then it is trying to use NTLM which will not work across the Internet/thru firewalls, etc. or from a Mac.
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  • Re: User Authentication Problems with MAC client

    11-13-2004, 10:40 PM
    • Member
      85 point Member
    • John Kisha
    • Member since 06-20-2002, 11:41 PM
    • Posts 17
    Well that is interesting. All of the accounts are domain accounts, and I haven't had that problem with any users other than MAC users. Are you saying that you can't use a domain account to logon over the internet?

    Both Basic and Windows Authentication are enabled on the server, so I thought it would automatically negotiate the appropriate method.

    I've heard on other boards that IE on MAC is no longer supported by MS and it was suggested that I have MAC users use another browser such as FireFox or Safari. This has seemed to solve the problem for most of the MAC users. I'm waiting to hear back from the rest.

    Thanks,

    JK
  • Re: User Authentication Problems with MAC client

    11-14-2004, 2:18 PM
    • Contributor
      5,220 point Contributor
    • Imsoccrman
    • Member since 03-12-2003, 9:06 AM
    • Tulsa Oklahoma
    • Posts 1,044
    You are correct in your assumption that the users will authenticate with basic over the internet if that is enabled (but you are sending domain logins and passwords over the internet in clear text unless you are using SSL)

    Were you able to get your Sharepoint working for your MAC users using a different browser ?
    Steve Walker
    Senior Consultant
    SharePoint Forums
    SharePoint Architecture
  • Re: User Authentication Problems with MAC client

    11-14-2004, 2:28 PM
    • Member
      85 point Member
    • John Kisha
    • Member since 06-20-2002, 11:41 PM
    • Posts 17
    I understand that passwords/user names will be sent via clear text. That is not (at this point) a problem with this client.

    Yes, a different browser has seemed to solve the problem with all the users that have reported back. I'm keeping my fingers crossed that the rest will also be able to logon. I'll post up if there are still problems.

    Thanks again for the help.

    JK
  • Re: User Authentication Problems with MAC client

    11-14-2004, 2:52 PM
    • Contributor
      5,220 point Contributor
    • Imsoccrman
    • Member since 03-12-2003, 9:06 AM
    • Tulsa Oklahoma
    • Posts 1,044
    Out of curiosity, which browser did you end up going with ?
    Steve Walker
    Senior Consultant
    SharePoint Forums
    SharePoint Architecture
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