Contact Form not working.. : The Official Microsoft ASP.NET Forums

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CriticalErro...

Member

450 Points

Contact Form not working..

Jun 20, 2012 08:15 AM|LINK

The contact form does not work, if you fill that in you will get an error. I do not know why it is happening. I contacted my hosting company but they said they could not help since it is a problem with my script.

Now the thing is that the contact form works perfectly fine on my localhost just when I uploaded it to my host it does not work.

Here is the code:

Razor Code (.cshtml)

@{
var customerName = Request ["customerName"];
var customerEmail = Request ["customerEmail"];
var customerWebsite = Request ["customerWebsite"];
var customerRequest = Request ["customerRequest"];
var customerProblem = Request ["customerProblem"];


if (IsPost){

try {

  WebMail.SmtpServer = "smtpout.europe.secureserver.net";
  WebMail.UserName = "**********";
  WebMail.Password = "******";
  WebMail.From = customerEmail;
  

  WebMail.Send(to: "*********",
                         subject: "TCG Form Contact: " + customerEmail,
                         body: " <b> Problem:</b> " + customerProblem + " <br/><br/> <b> Customer Website: </b> &nbsp; "
                         + customerWebsite + " <br/><br/> <b> Message: </b> <br/><br/> " +
                          customerRequest);
                    Response.Redirect ("~/Thanks");
                   
} catch (Exception ex){
   <text>
<p style="background-color:#971212; color:#FFF; font-size:25px;"><strong>An Error occurred the email was not sent.
@ex.Message.ToString();</strong> </p>
</text>

}
 }

}

The HTML/CSS

    <style type="text/css">
 
        
     fieldset
{
     border: 1px solid #FFF;
     width:400px;
     padding:8px;
     
     
          background: -webkit-gradient(linear, 0% 0%, 0% 40%, from(#EEE), to(#FFF)); 
background: -moz-linear-gradient(0% 40% 90deg,#FFF, #EEE); 
         
   box-shadow:0px 0px 50px #ccc;
    -moz-box-shadow:0px 0px 50px #ccc;   
     -webkit-box-shadow:0px 0px 50px #ccc;   
      -o-box-shadow:0px 0px 50px #ccc;   

     
       -moz-border-radius: 25px 10px / 10px 25px;
border-radius: 25px 10px / 10px 25px;

}
       
   .input_textfield
   {
    width:300px;
    }  
     
      .input_textfield:focus
   {
       -webkit-transition:background-color 0.5s ease-in;
        -moz-transition:background-color 0.5s ease-in;
        transition:background-color 0.5s ease-in;
       
       -webkit-transition:box-shadow 0.5s ease-out;
        -moz-transition:box-shadow 0.5s ease-out;
        transition:box-shadow 0.5s ease-out;
        
        
       background-color:rgb(233, 229, 229);
      box-shadow:0px 0px 20px #000;
      -moz-box-shadow:0px 0px 20px #000;
     -webkit-shadow:0px 0px 20px #000;
      outline:none;
    
    }     
   
        .input_textfield:focus:invalid
   {
     
       
       -webkit-transition:box-shadow 0.5s ease-out;
        -moz-transition:box-shadow 0.5s ease-out;
        transition:box-shadow 0.5s ease-out;
      
       
      box-shadow:0px 0px 20px #FF0000;
      -moz-box-shadow:0px 0px 20px #FF0000;
     -webkit-shadow:0px 0px 20px #FF0000;
      outline:none;
    
    }     
      
      
            .input_textarea:focus
   {
       -webkit-transition:background-color 0.5s ease-in;
        -moz-transition:background-color 0.5s ease-in;
        transition:background-color 0.5s ease-in;
       background-color:rgb(233, 229, 229);
       
       -webkit-transition:box-shadow 0.5s ease-out;
        -moz-transition:box-shadow 0.5s ease-out;
        transition:box-shadow 0.5s ease-out;
       
       box-shadow:0px 0px 20px #000;
      -moz-box-shadow:0px 0px 20px #000;
     -webkit-shadow:0px 0px 20px #000;
      outline:none;
    
    }     
            
        #SubmitForm{
         
         width:70px;
         height:30px;
         text-transform:uppercase;
         background-color:#0094E8;

        }
        
                #SubmitForm:hover{
         
         -webkit-transition:box-shadow 1s ease-out;
        -moz-transition:box-shadow 1s ease-out;
        transition:box-shadow 1s ease-out;
         
            box-shadow:0px 0px 20px #000;
      -moz-box-shadow:0px 0px 20px #000;
     -webkit-shadow:0px 0px 20px #000;
        
        } 
   
      </style> 
    
     
     
  <br/>
     <p>To contact me please fill out the form below please use English only, I can't reply to all emails but I will try to reply to as many emails
     as I can.</p>
        <br/>
     <fieldset>

        <form method="post" action="">

         

    <div>
        
    <label>Full Name:</label><input type="text" class="input_textfield"  name="customerName" placeholder=" (required) Enter Your Name" required="true"/>
        
    </div>
         <br/>   
    <div>
        
   <label>Email:</label> <input type="email" class="input_textfield"  name="customerEmail" placeholder=" (required) Enter Your Email" required="true"/>
   </div>     
    
            <br/>   
    <div>
  <label>Website:</label> <input type="url" class="input_textfield"  name="customerWebsite" placeholder=" (optional) Enter Your Website Address"/>
    </div>
     <br/>   
           <div>
    <label>Please Select:</label>  <select  name="customerProblem"  >
      <option>General Inquiry</option>
          <option>Feedback</option>
          <option>Error On Page</option>   
      
          </select> 
         
                
     </div> 
         <br/>      
        <p><i>If <b> Error On Page</b>, Please Provide URL Link Below.</i> </p>   
          <br/>   
            
            <br/>
    <div>Message*: <br />  
    <textarea  name="customerRequest" placeholder=" (required) Enter Your Message Max Characters
               500" maxlength="500" required="true" cols="45" rows="4" class="input_textarea"></textarea>
    </div>   
         <br/>   
         
    <div><input type="submit" value="Submit" id="SubmitForm" class="submit"  /></div>
            
        
            
</form>
   </fieldset>

THANKS - CE
My Site | My Blog

Edited by CriticalError on Jun 20, 2012 08:16 AM
Edited by CriticalError on May 21, 2013 09:30 PM

Reply

Mudasir.Khan

All-Star

15346 Points

3142 Posts

Re: Contact Form not working..

Jun 20, 2012 08:21 AM|LINK

is your hosted server is "smtpout.europe.secureserver.net" server ?

many hosting companies doesn't allow to send emails from other domains or IPs check if there is any restriction like that your hosting vendor may help you in this

View Blog

Reply

CriticalErro...

Member

450 Points

409 Posts

Re: Contact Form not working..

Jun 20, 2012 08:40 AM|LINK

Mudasir.Khan

is your hosted server is "smtpout.europe.secureserver.net" server ?

many hosting companies doesn't allow to send emails from other domains or IPs check if there is any restriction like that your hosting vendor may help you in this

I don't quite understand what you mean. smtpout.europe.secureserver.net is the SMTP server. Well if it works on my localhost shouldn't it work with my website as well?

THANKS - CE
My Site | My Blog

Reply

Mikesdotnett...

All-Star

155659 Points

19987 Posts

Moderator

MVP

Re: Contact Form not working..

Jun 20, 2012 11:55 AM|LINK

Remove the try-catch block and get the actual error message.

I see you already display it. Try to get the InnerException (http://msdn.microsoft.com/en-us/library/system.exception.innerexception.aspx)

Regards, Mike
Web Pages CMS | My Site | Twitter

Edited by Mikesdotnetting on Jun 20, 2012 11:59 AM

Reply

CriticalErro...

Member

450 Points

409 Posts

Re: Contact Form not working..

Jun 20, 2012 12:36 PM|LINK

Hi Mike this is what I got from the InnerException

System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 188.121.53.3:25 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception) --- End of inner exception stack trace --- at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6, Int32 timeout) at System.Net.PooledStream.Activate(Object owningObject, Boolean async, Int32 timeout, GeneralAsyncDelegate asyncCallback) at System.Net.PooledStream.Activate(Object owningObject, GeneralAsyncDelegate asyncCallback) at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout) at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint) at System.Net.Mail.SmtpTransport.GetConnection(ServicePoint servicePoint) at System.Net.Mail.SmtpClient.GetConnection() at System.Net.Mail.SmtpClient.Send(MailMessage message); Failure sending mail.

THANKS - CE
My Site | My Blog

Edited by CriticalError on Jun 20, 2012 12:37 PM

Reply

TOMCIO

Contributor

3648 Points

833 Posts

Re: Contact Form not working..

Jun 20, 2012 01:42 PM|LINK

I don't know what error you see, but few things you could try:

- check what port you should use - from what i can see this is godaddy, so check with them what port they use
- try to set WebMail.From to your email address admin@...

BTW WebMail.From = customerEmail; <- you never check if this is e-mail , so it will create error if usere will enter "some text"

Tom | New Media Group, Inc.
Web: Chicago Website Design
r@zorC - Open Source ASP.net CMS for WebMatrix

Marked as answer by CriticalError on Jun 20, 2012 02:36 PM

Reply

CriticalErro...

Member

450 Points

409 Posts

Re: Contact Form not working..

Jun 20, 2012 02:21 PM|LINK

TOMCIO

I don't know what error you see, but few things you could try:

- check what port you should use - from what i can see this is godaddy, so check with them what port they use
- try to set WebMail.From to your email address admin@...

BTW WebMail.From = customerEmail; <- you never check if this is e-mail , so it will create error if usere will enter "some text"

lol yes genius! It was the port I needed (80)..

OK about that email validation, I am using HTML 5 to validate so it's client side, I am guessing this will be a problem on older browsers and IE..?

THANKS - CE
My Site | My Blog

Reply

rollo1002

Contributor

2447 Points

452 Posts

Re: Contact Form not working..

Jun 20, 2012 02:32 PM|LINK

CriticalError
OK about that email validation, I am using HTML 5 to validate so it's client side, I am guessing this will be a problem on older browsers and IE..?

Only if you use HTML tags that are specific to HTML5; otherwise, you should be ok.

It's all about the points... If I helped mark my response as answered.

Reply

Mikesdotnett...

All-Star

155659 Points

19987 Posts

Moderator

MVP

Re: Contact Form not working..

Jun 20, 2012 02:33 PM|LINK

CriticalError
OK about that email validation, I am using HTML 5 to validate so it's client side, I am guessing this will be a problem on older browsers and IE..?

Yes. You might want to look at jQuery validate for client-side validation, but in any event, you MUST valdiate again on the server. You simply cannot rely on any form of client-side validation.

Regards, Mike
Web Pages CMS | My Site | Twitter

Marked as answer by CriticalError on Jun 20, 2012 02:36 PM

Contact Form not working.. RSS

8 replies

CriticalErro...

Contact Form not working..

Mudasir.Khan

Re: Contact Form not working..

CriticalErro...

Re: Contact Form not working..

Mudasir.Khan

Mikesdotnett...

Re: Contact Form not working..

CriticalErro...

Re: Contact Form not working..

TOMCIO

Re: Contact Form not working..

CriticalErro...

Re: Contact Form not working..

TOMCIO

rollo1002

Re: Contact Form not working..

CriticalError

Mikesdotnett...

Re: Contact Form not working..

CriticalError

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