Hello,

I had a user who was locked out of the membership security system -- because of the default three failed login attempts.

I increased the max login attempts -- and I also unlocked this user using the UnlockUser() method.

 However,  after verifiying that this user is now NOT locked out and is also approved -- I keep getting the general error response.

"Your password cannot be retrieved at this time. Please try again later."

 This retrieval method has worked in the past.  Any ideas why this might be happening now?  Is it related to the user having been locked out before?

Thanks.

Hi,

To nail down the cause of the problem.

1. To the same user, could you change the password by SQL statement in SQL Server directly? 

2. When the error message shows out, do you find anything in Event Viewer?

3. Use SQL Server Profile to track the sql script.

4. Use Process Monitor to check if there is any access deny when you change the password.

If you find anything new, please update here.

Regards