Get Help:Ask a Question in our Forums|Report a Bug|More Help Resources
Last post Sep 26, 2008 01:45 PM by psuphish05
Sep 26, 2008 05:06 AM|LINK
I'm seeing something a little weird with my application.
I have users accessing the site via an email invite. After logging in they are asked to change their password. When changing their password the update statement changes their password and toggles a flag column to say that the person is no longer an a first
time registrant. From there they are redirected to a form that has them complete/update their personal information. After updating their personal information they are taken to the confirmation page and they select their status. After choosing their status
they are taken to a description page. However, for a handful of these users they are redirected back to the update personal information page and get stuck in an endless loop unless they logout, close the browser, open a new browser and login again - then
they do not experience this loop and the sequence is normal.
On the description page I check to see what the status of their registration is: if it is pending, send them to complete/update their profile; if their status is confirmed then they can view the page. So I've now isolated my issue at that line of code.
int intStatus = DAL.GetRegistrationStatus(Request.QueryString["eventId"], intUserId);
if (intStatus == (int)RegistrationStatus.Pending)
What I'm wondering is why for some users the table that holds the registration status is not updating the user to their confirmed status. I am also storing their user id in a session variable - the variable is populated during successful login. I know storing values in the session object can be a bit hairy but does anyone know what could cause a hiccup on some computers but not all? Below is the code that calls the method to update registration status.
DAL.AddUpdateAttendeeRegistrationStatus(Request.QueryString["eventId"], Convert.ToInt32(Session["AttendeeId"]), 0, false);
Kind of at a loss as to what could cause this and to see if anyone has some insight. Thanks in advance!
Sep 26, 2008 08:05 AM|LINK
It's extremely hard to say anything definitive in such a broad issue scope. I'll try to give some suggestions for avenues of investigation (and some that I don't think are relevant).
I don't think that it's a problem with cookies as such, since it appears to work out if you restart the browser. If cookies are disabled in the client it won't work at all, ever.
Thinking some more on it, I really think recycling might be the issue. You can check in the event log if recycling has occurred at about the same time where the users have experienced their problems.
Sep 26, 2008 01:45 PM|LINK
Thanks for the reply!
RegistrationStatus.Pending is a value of 1. However, .Accepted is a value of 0. Unfortunately, the app is not making it that far to set the value to 0. I will have to check with a couple of the users we have been working with to see if they let their
session idle out.
I didn't even think of app pool recycling - which could very well be the case. I am using GoDaddy as my hosting provider.
Definitely, I need to throttle up some of my logging. The only thing the system does right now is send me exceptions in my email. Which I thought I'd see some kind of exception like Null Reference if the session variable was recycled out.
Thanks again for the replay and the insight!