Hello,

Using HostedActiveDirectory:DeleteOrganization, and I am getting "Unable to delete customer. The customer has users and/or service plans assigned" Code: 0x80131509. Organization have no users. I also ran DeallocateOrganization but didn't help

Thank you for your help

Alex

 Hi,

try to use the Plans, to which the Org is subscribed.

Get the list of all Plans with GetOrganizationAvailablePlans and remove every one of them with RemoveAvailablePlans. Maybe you also have do deallocate the Ex Ressources.

 Bye

 Filipp

Alex, Any contacts or DLs left in org' OU? - It is old RM error message. In HMC 4.0 undeleted contacts and DLs triggers the same error.

Another reason, in PlanManager DB you have an active record for non-existing user. Try to find this record in DB and change status to 'DE' (deleted).

 

Thank you Filipp and Dmitri. When I run GetOrganizationAvailablePlans, I get "Failed resolving source node in after node with @source='executeData', @sourcePath='availablePlans', @destination='data' and @destinationPath='(null)'" Organization has only Admins@Company, CSRAdmins@Company and _Private Alex

It meas you have an "active" non-existing user in PlanManager DB.

How do I clean it?

Alex

I was able to run HostedActiveDirectory::GetOrganizationPlanAssignment which showed plan name BusinessPlan, and then run HostedActiveDirectory::Unsubscribe BusinessPlan. But i still can't delete organization:

"Unable to delete customer. The customer has users and/or service plans assigned."
code="0x80131509"

Any help greatly appreciated

Alex

Thank you Dmitri. Your answer fixed my problem

Alex