Hi JT,

Why don't you try and email support. That is what they are there for.

Kind Regards,

Mark Schiavetta
Ultima Support Team

HickmanTech:

I can get to my webmail, but only the first page of messages.   Can't delete to see any of my messages on the 2nd page

I for one have had no problem with UltimaHosts, even during this period when the panel went down (My site didnt actually go down, and I still had FTP access to continue updating it). Any issues I had I emailed Mark, and he dealt with them very professionally and very quickly, even at obscene hours in the morning!

And a side note - Disaster recovery that kicks in after 24 hours is pretty much amazing. My employer runs quite a few large sites that are well known in the UK, and, well our DR procedures take an age to kick in.

Monty

Andrew_Rinaldi:

you are mistaken in your assumption that the previous 9 years were with Ultima.  We have been hosting with them for approximately one month... you do the maths !

Hi,

You should be patient Andrew, any hosting company can have a downtime but as long as Ultima is working to fix the issue then you should be patient.

For Mark, you will need to have a forum in order to keep in touch with your clients in such downtime.

 

Regards

smiling4ever:

You should be patient Andrew, any hosting company can have a downtime but as long as Ultima is working to fix the issue then you should be patient.

I think it's a little unrealistic to ask us to be patient when our website, email, and CRM systems were having problems for almost 5 days.  Clearly a QA process must be used in future to ensure that customers are not exposed to problem software... this is not difficult just time consuming (as a company we manufacture computer software and hardware and have a good understanding of the risks/benefits of QA).

Anyone thinking about signing up to Ultima Hosts DON'T!

I signed up for their enterprise account, tried to enable frontpage extensions and found I couldn't.

I emailed support, and instead of apologising  they merely reply, 'We have updated our site now.', so they have little respect for the terms of a legally binding contract.

ps. Has anyone ever dealt with anyone besides 'Mark Schiavetta'?
I'm beginning to wonder if he is a 19 year old running Ultima from his parents basement.
Even the Sales and Tech support numbers are the same, something seems a bit odd here.  

I have been with Ultima for nearly 2 years.  There have been some problems, but until this weekend none too major.  I've had enough though.  They've had a box with my MySQL space that's been down for over 48 hours.  I have 3 sites that are down as a result. 

Mark,

I hope everything works out well with getting the sites back online. Are you guys staying with PLESK or moving over to another CP?

 No these problems relate to Virtuozzo 3.5.1. We ditched Plesk a long long time ago for Dot Net Panel (the best thing we have ever done). In the future I think we are only going to be offering Virtuozzo 4.x with clustering failover to avoid this issue. No more cheap hosting. Well that policy changed quite awhile back but now we are really going to push it.

Thanks for your support though.

By the way if anyone is affected please contact our support@ultimahosts.net for an instant temporary VPS or shared account. We can also move you to our EU or Australian based servers if this suits you.

The Virtuozzo team have been working on this issue since Saturday morning. Hold on a minute these guys also build Plesk! 

 

Ultima Hosts Worldwide:

 Hold on a minute these guys also build Plesk! 

That's why I mentioned Plesk ;). I heard their dev team isn't the best thing in the world.

allanaj:

ps. Has anyone ever dealt with anyone besides 'Mark Schiavetta'?
I'm beginning to wonder if he is a 19 year old running Ultima from his parents basement.
Even the Sales and Tech support numbers are the same, something seems a bit odd here.  

 

Thats a great compliment. I bet he wishes to be 19 again. I will be sure to pass it on.

Ultima Hosts have support staff in London, Houston, Virginina, Montevideo and Melbourne. As well as a presence in 5 data centers. They operate colocation and dedicated servers from their Melbourne branch as well as a server retail company (Ultima Computer Systems est 1993). Shared, VPS and dedicated services from Dallas, Michigan and London.

Staff are also MS certified. So it is a big operation and always growing rapidly with plans to add Spanish support, game server networks and Team Foundation hosting.

We are also a Parallels Gold Partner. Dot Net Panel and SmarterTools partner.

Mark currently lives in Montevideo, Uruguay and travels extensively to manage the entire operation with the other partners. 

 May be they are Gold Partners, professionals, etc.
 

But they removed all topics on their forum (http://forums.ultimahosts.net/) about this crash (5 day offline in total). Even the topic were Mr. Schiavetta posted news about this crash (I got the link per mail). And my topic, were other peoples reported the problem too.

 I am afraid but it's very bad signal. I can't imagine a professional doing such things...

Browser cache is a wonderful thing.  I have both threads saved locally...  I've already started switching my sites over to a new host.  I had one host in the past, who was terrible, but at least when they screwed up would punish themselves by rewarding their clients with free add-ons. 

Could you post later some feedback about your new host?

But Ultima is still relatively good comparing with my previous hoster (ipowerweb)...

I'm with WebHost4Life now (and happy after a week).  I still have my Ultima account,  but only until my migration is complete.   I've written about my transition and experiences with various hosters over the years at:

http://www.dllhell.net/index.php/category/hosting/